Calling Features

Call Return allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.

To use Call Return:

1. Press *69
2. Listen for an announcement that will tell you the phone number of the party who last called you.
3. If you wish to return the call:
   • Press 1
   • Listen for ringing.
   • Wait for answer.
4. If you do not wish to return the call, hang up.
5. If the line is busy:
   • Listen for announcement telling you the number is busy.
   • Hang up.
   • You will hear a short-short-long ring when the line is free.
   • Your call will automatically be made when you lift the handset.

To cancel Call Return:

• Press *89 and listen for tone or announcement.

Notes:

1. There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received.
2. If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.
3. After a call during which you heard a Call Waiting tone, you can use Call Return to return a call to the Call Waiting number.

Repeat Dialing allows you to dial a code to have your phone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing and a call will automatically be made. You can also use Repeat Dialing to redial the last number you called.

To use Repeat Dialing:

• Hang up, then lift the receiver and listen for dial tone.
• Press *66

If the line is busy:

1. Listen for 3 beeps or an announcement telling you the number is busy.
2. Hang up.
3. You will hear a short-short-long ring when the line is free.
4. Your call will automatically be made when you lift the handset.

If the line is not busy:

1. Listen for ringing.
2. Wait for an answer.

To cancel Repeat Dialing:

• Press *86 and listen for dial tone or an announcement.

Notes:

1. While Repeat Dialing is activated, you may still make and receive other calls.
2. Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be canceled.
3. If the number you are trying to reach is outside the area served by Repeat Dialing, you will hear a recording advising you that the call cannot be made.

Anonymous Call Rejection automatically routes incoming calls marked as "Private" to an announcement. The announcement indicates that you do not accept private calls.

To use Anonymous Call Rejection:

1. Lift the handset and listen for dial tone.
2. Press *77
3. Listen for confirmation tone or an announcement indicating that the Anonymous Call Rejection is activated.
4. Hang up the handset.

To cancel Anonymous Call Rejection:

• Press *87 and listen for tone or announcement.

This feature allows you to forward your calls to a number of your choosing. All calls forwarded to a long distance number creating toll charges will be charged to your billing.

Call Forwarding All Calls

Call Forwarding All Calls allows you to redirect all calls to another telephone number.

To forward calls:

1. Dial *72 and wait 4 seconds for steady dial tone.
2. Dial telephone number to which the calls will be forwarded and wait 4 seconds for 2 short tones.
3. When called party answers, Call Forwarding is activated. If line is busy or no one answers, hang up and repeat the activation procedure. On the second attempt, no answer is required.
4. Hang up.

To cancel Call Forwarding:

1. Dial *73, then listen for 3 beeps.
2. Hang up.

Call Forwarding Options

Call Forwarding Options are described below.

Call Forwarding Busy Line

Call Forwarding Busy Line allows you to forward your calls to another telephone number when your station is busy.
Activation Code *90
Deactivation Code *91

Call Forwarding Don't Answer

Call Forwarding Don't Answer allows you to forward your calls to another telephone number when you do not answer your phone within rings.
Activation Code *92
Deactivation Code *93

Notes:

1. You may have all 3 types of Call Forwarding (All Calls, Busy Line, and Don't Answer). When Call Forwarding All Calls is activated it takes precedence over the other 2.
2. To change the number to which your calls will be forwarded, you must first cancel Call Forwarding, then follow the procedures on the previous page.
3. An optional short ring may be used as a reminder that Call Forwarding All Calls is activated.
4. Calls forwarded to long distance telephone numbers will be charged to you.

Remote Activation of Call Forwarding

Remote Activation of Call Forwarding allows you to activate and deactivate your assigned Call Forwarding features from a remote location.

To use Remote Activation of Call Forwarding:

1. From a remote phone, dial a 10 digit directory number supplied by your Telephone Company.
2. Listen for recall dial tone or for instructions to enter the directory number of your base station.
3. Dial your base station’s number.
   • Note: The base station is the number from which you are forwarding all calls, i.e., you are at work and want to forward all calls from home to work, the home number is the base station.
4. Listen for recall dial tone or for instructions to enter your Personal Identification Number (PIN).
5. Enter your 3 digit PIN.
6. If your home directory number and the PIN match, then confirmation tone followed by dial tone is returned. - Dial 72 and listen for recall dial tone. - Enter the number to which the calls are to be forwarded. - Listen for confirmation tone. You can either hang up, or stay on the line to advise party of forwarding calls.

To cancel Remote Activation of Call Forwarding:

1. Dial 73.
2. Listen for confirmation tone.
3. Hang up.

Call Transfer allows you to transfer calls to a third party.

To transfer a call:

• Depress the switchhook, then listen for 3 beeps and a steady dial tone. (Present call is placed on hold.)
• Dial the third party`s telephone number, wait for ringing, then hang up.

-or-

• Wait for the third party to answer, advise of transfer, then hang up.

-or-

• Wait for the party to answer, advise of transfer, depress the switchhook for 3-way call, then hang up.

• If station is busy or party does not answer, depress the switchhook twice to reconnect the first call.

Notes:

1. If 1 party hangs up, a 2-way call can continue.
2. Calls transferred to a long distance number will be charged to your station.

Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered.

To end an existing call and answer a waiting call:

• Hang up, allow the telephone to ring, then answer it.

To hold an existing call and answer a waiting call:

• Depress the switchhook.

To alternate between calls:

• Depress the switchhook.

To disconnect calls:

• Hang up.

Cancel Call Waiting allows you to cancel Call Waiting before or during one telephone call.

To cancel Call Waiting before making a call:

1. Dial *70, then listen for 3 beeps and a steady dial tone.
2. Dial the desired telephone number.

To cancel Call Waiting during a call (3-Way Calling or Call Transfer feature required):

1. Depress the switchhook, then listen for 3 beeps and a steady dial tone.
2. Dial *70, then listen for 3 beeps.
3. Wait for an automatic reconnection to the existing call.

Note: When Cancel Call Waiting is activated, callers will hear a busy signal.

This feature allows the customer 2 separate numbers to be assigned to the phone line; for example, 1 for parents, 1 for teenagers. Each number has a different ring so you know who the call is for before you answer.

This service works well for professional couples, a business operated from your home, 2-family households, and of course, homes with teenagers. You only answer calls that are meant for you.

Preferred Call Forwarding allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this service, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.

This feature is applicable to 6 numbers.

To use Preferred Call Forwarding:

1. Press *63
2. Listen to the voice instructions which will guide you through the steps of how to:
   • Turn Preferred Call Forwarding on or off.
   • Make changes to your Preferred Call Forwarding list.

Press Number If you want to:

• 0: Repeat the instructions.
• 1: Review the numbers on your Preferred Call Forwarding list.
• 3: Turn Preferred Call Forwarding on / off.
• #: Add a number to your Preferred Call Forwarding list. (Dial 12 for rotary phone sets.)
• *: Delete a number from your Preferred Call Forwarding list. (Dial 11 for rotary phone sets.)
• 08: Delete all numbers from your Preferred Call Forwarding list.

Voice instructions will also guide you through the steps of how to enter, confirm, or change the number to which your calls will be forwarded:

Press Number If you want to:

• 0: Confirm the forward-to number.
• 1: Change the forward-to number.

Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. If you also have Call Waiting, you will hear special call waiting tones when called from numbers on your list.

This feature is applicable to 6 numbers.

To use Priority Ringing:

1. Press *61
2. Listen to the voice instructions which will guide you through the steps of how to:
   • Turn Priority Ringing on or off.
   • Make changes to your Priority Ringing list.

Press Number If you want to:

• 0: Repeat the instructions.
• 1: Review the numbers on your Priority Ringing list.
• 3: Turn Priority Ringing on / off.
• #: Add a number to your Priority Ringing list.
• *: Delete a number from your Priority Ringing list.
• 08: Delete all numbers from your Priority Ringing list.

When Priority Ringing is turned on:

Listen to the ringing pattern or Call Waiting tones:

• When called from any number: A short-long-short ringing pattern or tone.
• When called from any other number: Normal ringing or Call Waiting tones.

This feature allows you to create a list of Telephone numbers from which you do not wish to receive calls. When someone calls from a telephone number on your list, they will hear an announcement that you are not receiving calls. You can have 6, 12, or 18 numbers on your list.

You can have 6 numbers on your list.

How it works:

1. Press*60
2. Listen to the voice instructions which will guide you through the steps of how to:
   • Turn Call Screening on or off.
   • Make changes to your Call Screening list.

Press Number If You Want To:

• Press 0: to Repeat the instructions.
• Press 1: to Review the numbers on your Call Screening list.
• Press 3: to Turn Call Screening on/off.
• Press #: to Add a number to your Call Screening list.
• Press *: to Delete a number from your Call Screening list.
• Press 08: to Delete all numbers from your Call Screening list.

To add the last incoming caller to your Call Screening list (even it you do not know the party’s number):

1. Hang up, then lift the receiver and listen for dial tone.
2. Press *60 and listen for instructions.
3. Press #01

Special Call Acceptance allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent to an announcement that tells them you are not receiving calls at this time.

You can have 6 numbers on your list.

To use Special Call Acceptance:

1. Press *64
2. Listen to the voice instructions which will guide you through the steps of how to:
   • Turn Special Call Acceptance on or off.
   • Make changes to your Special Call Acceptance list.

Press Number If You Want To:

• Press 0: If you want to: Repeat the instructions.
• Press 1: If you want to: Review the numbers on your Special Call Acceptance list.
• Press 3: If you want to: Turn Special Call Acceptance on/off.
• Press #: If you want to: Add a number to your Special Call Acceptance list.
• Press *: If you want to: Delete a number from your Special Call Acceptance list.
• Press 08: If you want to: Delete all numbers from your Special Call Acceptance list.

Speed Calling allows you to call pre-selected telephone numbers quickly by dialing an assigned code.

This feature is applicable for up to 8 numbers.

To set up or change Speed Calling numbers:

• Dial *74 for 1-Digit Speed Calling (codes 2 through 9).

-or-

1. Dial *75 for 2-Digit Speed Calling (codes 20 through 49).
2. Listen for 3 beeps and a steady dial tone.
3. Enter the Speed Calling code (2 through 9 or 20 through 49).
4. Dial the desired telephone number, press # or wait 4 seconds then listen for 3 beeps.
5. Hang up.

To use Speed Calling:

Press *, dial the desired Speed Calling code (2 through 9 or 20 through 49), then press # or wait 4 seconds. (The assigned number will be dialed automatically.)

Assignment of this feature may assist with preventing unidentified incoming telemarketing calls from ringing to your line.

3-Way Calling allows you to add a third party to an existing telephone conversation.

To set up a 3-Way Call:

1. Depress the switchhook, then listen for 3 beeps and a steady dial tone. (Present call is placed on hold.)
2. Dial the third party's telephone number.
3. After you hear ringing or after the third party answers, depress the switchhook for a 3-way call.

Notes:

1. You may privately converse with the third party as long as you wish before pressing the switchhook to establish a 3-way call.
2. If the third party's line is busy or there is no answer, depress the switchhook twice to reconnect the first call.
3. After a 3-way call is established, you may depress the switchhook to drop the third party at any time.

Toll Control allows you to block all long distance calls being made from your telephone line. This includes even toll free numbers, unless otherwise requested. You will only be able to dial numbers within your authorized local calling area.

Warm Line allows you to call a pre—designated number or emergency service by simply lifting the handset.

To use Warm Line:

• Lift handset and wait. (Within 15 seconds, the pre-designated number will be dialed automatically.)

Pre—designated number:
_________________

Name:
_________________

• If you do not wish to dial the pre-designated number, you may dial any other number before 15 seconds have elapsed.

Notes:

1. The pre-designated number is selected by you when you order your Warm Line service. To change this number you must contact the telephone company.
2. Cordless telephones may require pressing a "talk" button to activate this feature.